Returns & Exchanges

Returns within the Domestic United States

We sincerely hope you are satisfied with our products. However, if for any reason you are not, you have 30 days from when you received your item to send it back for a full refund. Returns shipped within the domestic U.S. are free.

If you need to make a return or exchange please email care@billietoddco.com with the subject line “return request _ your name _order number”.

Please note that only items that have been unworn, unwashed, unaltered, free of stains and odors, and in a re-sellable condition, with their original tags affixed, will be eligible for return or exchange.

If everything runs like clockwork, the entire return process takes around two weeks. Once you send an item back, it will reach us typically within 3-7 business days, if shipped within the domestic U.S. Up to 7 business days are required for us to process an exchange/return once receiving your item(s).


Exchanges within the Domestic United States

Should you wish to exchange the item for another item of the same value (subject to stock availability), please contact us to initiate the return process. Let us know what item, color, and size you'd like to receive as an exchange.

We will send you a return label for free return shipping. Simply send the products back to us as above. If your return is accepted and your desired item is in stock, we will contact you to let you know that the exchanged item is on its way.

If you have any questions about returns and exchanges or have lost the returns form, please don't hesitate to contact us.

International Returns

Fill out the returns form (included with your order) and enclose it in your returns package. Please remember to mark clearly as to whether you'd like a return or an exchange.
For customers residing outside of the United States, please kindly mark the package clearly as "RETURNED GOODS" on the exterior of the package to avoid custom charges.
Package your parcel securely and send your return package to:

Billie Todd
18 Jackson St
Newburyport, MA
01950
USA

We strongly recommend using a tracked service, and keeping your proof of postage, as we are unable to take responsibility for items that are damaged or lost in transit.

Please note, we can only accept returned products that are in their original condition (in a re-sellable condition, undamaged, unworn, unwashed, with all labels and tags attached.

We will contact you when we have accepted your returns.